Customer Liaison Officer

United Kingdom Accreditation Service; Staines-upon-Thames; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

United Kingdom Accreditation Service is recruiting a Customer Liaison Officer to join our Customer Services Team at our head office in Staines-upon-Thames. This full-time role offers hybrid working with three days in the office and two days working from home.

The successful candidate will coordinate visit arrangements, provide quotes, book travel, progress accreditation casework, maintain databases and respond to enquiries, supporting other teams as needed.

Qualifications

• Excellent customer service skills.
• Accurate written and clear verbal communication skills.
• Demonstrable experience of working as part of a team.
• Ability to prioritise workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

Skills

Customer service

Written communication

Verbal communication

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry through to maintenance of accreditation, at a pace, quality and cost that meet customer expectations and UKAS business objectives.

This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.

As a Customer Liaison Officer, you will:

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

It is expected that the successful candidate will:

• Have excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences.

UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidatesfrom all backgrounds, circumstances, and identities to support our Equity, Diversity, and Inclusion (EDI) commitments.

Customer Liaison Officer - Job Description

Candidate Privacy Notice:

UKAS Candidate Privacy Notice

The hours for this vacancy are 9:00-17:00Monday to Friday.

This role is hybrid, with a requirement of three days in the office and two daysworking from home.