Hybrid Customer Satisfaction Coordinator

Radwell-International; Chesterton; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Private Health Insurance

Health Cash Plan

Life Assurance

25 days annual leave

EAP & Wellbeing support

On-site parking

Company discounts portal

Tea & coffee facilities

Job summary

Radwell International is seeking a Customer Satisfaction Coordinator in Newcastle-under-Lyme, UK. You will support order management and customer service within a busy relations team, handling inquiries, updates, and returns to ensure customer satisfaction.

The role offers hybrid working after probation, 25 days leave and various health and wellbeing benefits, with strong training and career development opportunities across global sites.

Qualifications

• Office-based customer service or order management experience.
• Strong attention to detail and accuracy when recording information.
• Excellent written and verbal communication skills across phone and email.
• Ability to work collaboratively with other departments to ensure customer satisfaction.
• Proven ability to manage multiple tasks, prioritise and meet deadlines.
• Good computer proficiency; CRM experience is a plus but not essential.

Responsibilities

• Expedite Orders – Track and update customers on open orders.
• Record Changes – Log delays, discrepancies, and cancellations.
• Respond Quickly – Handle enquiries via phone and email in line with SLAs.
• Process Returns – Manage credits, repairs, and warranty cases.
• Coordinate Across Teams – Work with internal departments across sites.
• Stay Organised – Maintain organised inboxes and archive communications.
• Improve Processes – Use feedback to suggest improvements.

Skills

Office-based customer service

Order management

Attention to detail

Written & verbal communication

Collaboration across departments

Multitasking

CRM experience (advantage)

Education

GCSEs A*-C (English)

Tools

CRM

Job description

Radwell International is seeking a Customer Satisfaction Coordinator in Newcastle-under-Lyme, UK. You will support order management and customer service within a busy relations team, handling inquiries, updates, and returns to ensure customer satisfaction.

The role offers hybrid working after probation, 25 days leave and various health and wellbeing benefits, with strong training and career development opportunities across global sites.