Hybrid Customer Experience Planner

Housing Quality Network; Northwich; Hybrid; GBP 26,703 - 36,127; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Birthday day off

Health benefits

Hybrid working

Job summary

Weaver Vale Housing Trust is seeking a Customer Experience Planner to join our first point of contact Customer Hub. You will manage planning and appointment services, tracking orders from start to completion while maintaining high standards of customer care.

Working within a hybrid model, you will engage with internal teams and external partners to deliver proactive, high-quality service. Strong organisational skills and IT literacy are essential for success.

Qualifications

• GCSE Maths & English (or equivalent).
• Experience in a fast-paced customer contact and planning environment.
• Excellent time management and organisational skills.
• Ability to work independently and seek guidance when needed.

Responsibilities

• Ensure customer experience is positive through proactive and clear communication with internal and external customers.
• Support continuous service improvements across Customer Experience teams.
• Work with other service areas and agencies to achieve high levels of customer care.
• Provide a first-class planning and appointing service, tracking orders to completion while optimising workforce usage.

Skills

Customer service

Planning

Time management

IT literacy

Education

GCSE Maths & English

Job description

Weaver Vale Housing Trust is seeking a Customer Experience Planner to join our first point of contact Customer Hub. You will manage planning and appointment services, tracking orders from start to completion while maintaining high standards of customer care.

Working within a hybrid model, you will engage with internal teams and external partners to deliver proactive, high-quality service. Strong organisational skills and IT literacy are essential for success.