CX Planner: Data-Driven Journey Architect (Hybrid)

TMP Worldwide UK; West of England; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

27 days holiday

Health cash plan

Company pension

Employee Assistance Programme

Hybrid working pattern

TechScheme

Cycle to work scheme

Job summary

TMP268, a creatively strategic marketing agency based in Bristol, is hiring a Customer Experience (CX) Planner to shape how audiences experience recruitment campaigns. You will map journeys, identify moments that matter, and design data-driven, personalized experiences that connect with audiences at scale.

Working across UX, content, creative and tech teams, you’ll translate insights into actionable recommendations, defining testing strategies and conversion-optimisation roadmaps to improve

Qualifications

• Experience in customer journey mapping, service design and personalisation strategies.
• Strong understanding of digital marketing and optimisation.
• Confident working with data and analytics to shape recommendations.

Responsibilities

• Map customer journeys and identify moments that matter.
• Develop personalisation strategies and optimisation roadmaps.
• Translate research into actionable recommendations for future-state experiences.
• Define testing strategies to improve engagement and conversion.
• Collaborate with UX, content, creative and tech teams across functions.
• Leverage MarTech platforms to deliver personalised experiences at scale.

Skills

Customer journey mapping

Service design

Personalisation strategies

Digital marketing

Data analytics

Tools

Adobe Experience Platform

Adobe Journey Optimizer

Job description

TMP268, a creatively strategic marketing agency based in Bristol, is hiring a Customer Experience (CX) Planner to shape how audiences experience recruitment campaigns. You will map journeys, identify moments that matter, and design data-driven, personalized experiences that connect with audiences at scale.

Working across UX, content, creative and tech teams, you’ll translate insights into actionable recommendations, defining testing strategies and conversion-optimisation roadmaps to improve