Part-Time Customer Experience Receptionist & Administrator

Housing Quality Network; United Kingdom; Remote; GBP 17,000 - 20,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Life assurance

Health cashback

Gym discounts

Employee assistance

Free car park

Training & development

Birthday day off

Referral scheme

Job summary

Weaver Vale Housing Trust is offering a part‑time role as Customer Experience Receptionist/Administrator in Northwich. You will be the first point of contact in the Customer First Hub, delivering friendly, professional service while handling front-desk duties and basic admin tasks.

The position supports ongoing service improvements, works with colleagues across teams, and offers a pro rata annual salary of £18,584 for 26.5 hours per week, with holidays, pension, and development opportunities.

Qualifications

• GCSE 4-9 / A* – C (Maths and English) or equivalent level of qualification.
• Experience of working in a reception/face to face customer environment.
• Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience.
• Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail.

Responsibilities

• You’ll be the first point of contact for customers, handling face-to-face and switchboard enquiries.
• Respond to customer enquiries and provide timely, accurate information.
• Perform reception and administrative duties to support the Customer First Hub.

Skills

Reception experience

Customer service

Relationship building

Attention to detail

Education

GCSE 4-9 / A* – C in Maths & English

Tools

Microsoft Office

Job description

Weaver Vale Housing Trust is offering a part‑time role as Customer Experience Receptionist/Administrator in Northwich. You will be the first point of contact in the Customer First Hub, delivering friendly, professional service while handling front-desk duties and basic admin tasks.

The position supports ongoing service improvements, works with colleagues across teams, and offers a pro rata annual salary of £18,584 for 26.5 hours per week, with holidays, pension, and development opportunities.