Customer Experience Specialist (Hybrid: 3 days in-office)

TCH; Epsom; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,133

Pension up to 10%

Life assurance 4x

30 days annual leave

Volunteer days

Eye test voucher

Parental leave

Flexible benefits

Flu vaccinations

Job summary

Town and Country Housing is seeking a customer-focused individual to join our Customer Service team. You will be the first point of contact across phone, email and digital channels, handling inquiries with professionalism.

This full-time hybrid role requires strong communication, IT proficiency and a passion for delivering excellent service. You will work in a team and contribute to continuous service improvements.

Qualifications

• Proven ability to communicate clearly in writing and verbally.
• Proficient in Microsoft Office and IT systems.
• Committed to delivering excellent customer service.
• Able to stay calm and professional in challenging situations.

Responsibilities

• Be the first point of contact for customers via phone, email and digital channels.
• Handle a wide range of enquiries including repairs and ensure timely resolutions.
• Maintain accurate records and support service improvements.
• Collaborate with colleagues and partners to meet customer needs.

Skills

Strong written and verbalcommunication

IT skills (Microsoft Office)

Customer service mindset

Resilience and professionalism

Tools

Microsoft Office

Job description

Town and Country Housing is seeking a customer-focused individual to join our Customer Service team. You will be the first point of contact across phone, email and digital channels, handling inquiries with professionalism.

This full-time hybrid role requires strong communication, IT proficiency and a passion for delivering excellent service. You will work in a team and contribute to continuous service improvements.