Customer Experience Advisor (12‑Month FTC) – Hybrid

Santander Consumer (UK) plc; Milton Keynes; Hybride; GBP 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus based on performance

Employee assistance programme

Gym passes at a reduced rate

Résumé du poste

A leading UK financial services company is seeking a Customer Experience Executive for a 12-month FTC in Milton Keynes. The role involves addressing customer queries across multiple channels while ensuring compliance with regulations. Ideal candidates are customer-focused with strong communication skills and adaptability. Benefits include a competitive salary between £25,000 and £28,000 and hybrid work arrangements after the initial training period.

Qualifications

• Experience resolving complex customer queries.
• Positive and enthusiastic outlook with adaptability.
• Effective interpersonal and communication skills.

Responsabilités

• Respond to customer queries and complaints across multiple channels.
• Ensure high-quality documentation of customer interactions.
• Investigate complaints by liaising with internal and external parties.

Connaissances

Customer Service experience

Ability to work under pressure

Strong communication skills

Attention to detail

Planning and organising skills

Description du poste

A leading UK financial services company is seeking a Customer Experience Executive for a 12-month FTC in Milton Keynes. The role involves addressing customer queries across multiple channels while ensuring compliance with regulations. Ideal candidates are customer-focused with strong communication skills and adaptability. Benefits include a competitive salary between £25,000 and £28,000 and hybrid work arrangements after the initial training period.