Customer Experience Advisor (12‑Month FTC) – Hybrid

Santander Consumer (UK) plc; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus based on performance

Employee assistance programme

Gym passes at a reduced rate

Job summary

A leading UK financial services company is seeking a Customer Experience Executive for a 12-month FTC in Milton Keynes. The role involves addressing customer queries across multiple channels while ensuring compliance with regulations. Ideal candidates are customer-focused with strong communication skills and adaptability. Benefits include a competitive salary between £25,000 and £28,000 and hybrid work arrangements after the initial training period.

Qualifications

• Experience resolving complex customer queries.
• Positive and enthusiastic outlook with adaptability.
• Effective interpersonal and communication skills.

Responsibilities

• Respond to customer queries and complaints across multiple channels.
• Ensure high-quality documentation of customer interactions.
• Investigate complaints by liaising with internal and external parties.

Skills

Customer Service experience

Ability to work under pressure

Strong communication skills

Attention to detail

Planning and organising skills

Job description

A leading UK financial services company is seeking a Customer Experience Executive for a 12-month FTC in Milton Keynes. The role involves addressing customer queries across multiple channels while ensuring compliance with regulations. Ideal candidates are customer-focused with strong communication skills and adaptability. Benefits include a competitive salary between £25,000 and £28,000 and hybrid work arrangements after the initial training period.