Hybrid Customer Service Advisor | Growth & Progression

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays (incr.

Buy/Sell Holiday option

Wellbeing days and volunteering days

Pension 12% and Life cover 4x salary

Private medical and dental insurance

Gym discounts and 24/7 virtual GP

Job summary

Sovereign Network Group (SNG) is recruiting a Customer Service Advisor to handle queries from our customer base. You will be the first point of contact for about 140,000 customers, resolving issues with a focus on service quality.

Role is full-time, 37 hours per week, on a rota basis between 8am and 6pm, Monday to Friday. Initially based in Basingstoke, hybrid working becomes available after six months as you settle in and progress.

Qualifications

• Excellent customer service skills with active listening.
• Ability to handle complex calls and stay resilient.
• Good computer literacy and experience with multiple systems.
• Ability to turn problems into solutions with empathy.
• Strong communication with colleagues across the business.

Responsibilities

• Be the first point of contact for customers and own query resolution.
• Handle a high volume of calls and emails.
• Work on a rota between 8:00am and 6:00pm, Monday to Friday.
• Collaborate with colleagues across the business.

Skills

Customer service

Active listening

Resilience

Computer literacy

Problem solving

Empathy

Communication

Home repairs knowledge

Job description

Sovereign Network Group (SNG) is recruiting a Customer Service Advisor to handle queries from our customer base. You will be the first point of contact for about 140,000 customers, resolving issues with a focus on service quality.

Role is full-time, 37 hours per week, on a rota basis between 8am and 6pm, Monday to Friday. Initially based in Basingstoke, hybrid working becomes available after six months as you settle in and progress.