Hybrid Customer Data & Onboarding Specialist

Ecotricity; Stroud; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Healthcare plan

Generous pension contribution

Hybrid working

25 days holiday plus bank holidays

Cycle to work scheme

Job summary

A green energy company in Stroud is searching for a dedicated team member to improve read data integrity by efficiently managing customer onboarding and offboarding processes. Responsibilities include resolving exceptions, supporting backlogs, and providing exceptional customer service. Ideal candidates should possess strong communication skills, attention to detail, and the ability to handle personal data confidentially. Join the mission to drive innovative energy solutions that focus on sustainability and customer satisfaction.

Qualifications

• Proficient in handling personal data with confidentiality and integrity.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Experience in managing relationships with third parties is advantageous.

Responsibilities

• Work through allocated read data and resolve industry onboarding exceptions.
• Support the reduction of read data backlogs and complaints.
• Liaise with internal departments and third parties for effective resolutions.

Skills

High level of computer literacy with CRM systems

Excellent written and verbal communication skills

Strong attention to detail and problem-solving ability

Ability to multitask under pressure

Tools

Microsoft Office 365

AFMS and Industry Databases

Job description

A green energy company in Stroud is searching for a dedicated team member to improve read data integrity by efficiently managing customer onboarding and offboarding processes. Responsibilities include resolving exceptions, supporting backlogs, and providing exceptional customer service. Ideal candidates should possess strong communication skills, attention to detail, and the ability to handle personal data confidentially. Join the mission to drive innovative energy solutions that focus on sustainability and customer satisfaction.