Industry Data Integrity & Onboarding Specialist

Ecotricity; Stroud; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare plan

Life assurance

Generous pension contributions

25 days of holiday

Cycle to work scheme

Onsite parking

Job summary

A leading green energy company in Stroud seeks a Customer Service Associate to improve customer and industry data integrity. This role involves onboarding and offboarding customers, resolving disputes, and providing exceptional service. Ideal candidates will possess strong computer literacy, multitasking skills, and excellent communication abilities. The position offers a hybrid working model, a healthcare plan, and various company discounts. This is a full-time position aimed at making a significant impact in the energy sector.

Qualifications

• Experience with CRM systems and industry databases.
• Ability to prioritize workloads and manage tasks effectively.
• Strong relationship management skills with internal and external parties.

Responsibilities

• Improve customer and industry data integrity through onboarding/offboarding.
• Resolve disputes related to customer transfers.
• Provide exceptional customer service to all stakeholders.

Skills

High level of computer literacy

Multitasking

Excellent written and verbal communication skills

High level of attention to detail

Problem-solving ability

Tools

CRM system

Microsoft Office 365

Job description

A leading green energy company in Stroud seeks a Customer Service Associate to improve customer and industry data integrity. This role involves onboarding and offboarding customers, resolving disputes, and providing exceptional service. Ideal candidates will possess strong computer literacy, multitasking skills, and excellent communication abilities. The position offers a hybrid working model, a healthcare plan, and various company discounts. This is a full-time position aimed at making a significant impact in the energy sector.