Frontline Customer Support Advisor

Maximus; Leicester; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

MAXIMUS in the United Kingdom is seeking a Business Support Centre Customer Support Advisor to handle first interactions with participants across Access to Work and related programmes. You will assess eligibility, explain available schemes, and book or log participants in case-management systems while delivering efficient, accurate support.

The role requires strong customer-service mindset, multi-channel communication, and solid Excel/Microsoft Office skills to maintain precise records and meet

Qualifications

• Customer Service experience and high service standards.
• Excellent written and verbal communication.
• Ability to work across multiple channels (phone, web chat, email).
• Advanced Excel skills and experience with data handling.
• Proactive problem-solving with attention to detail.

Responsibilities

• Provide first interaction for participants and assess eligibility.
• Handle inbound inquiries via phone, web chat, SMS and email.
• Log cases in case management systems and maintain notes.
• Ensure documentation accuracy within timescales.
• Meet KPIs and SLAs for customer engagement and quality.
• Provide accurate information and guidance on programmes.
• Support data protection and confidentiality.
• Collaborate with team to ensure smooth customer journeys.

Skills

Excellent communication

Customer service

Advanced Excel

Education

Customer Service qualification (or working towards)

Tools

Microsoft Office

Job description

MAXIMUS in the United Kingdom is seeking a Business Support Centre Customer Support Advisor to handle first interactions with participants across Access to Work and related programmes. You will assess eligibility, explain available schemes, and book or log participants in case-management systems while delivering efficient, accurate support.

The role requires strong customer-service mindset, multi-channel communication, and solid Excel/Microsoft Office skills to maintain precise records and meet