Impactful Customer Service Advisor for Asylum Support

Maximus; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Job summary

Maximus in the United Kingdom is seeking a dedicated Customer Service Advisor for our contact centre to support asylum seekers through our partnership with Migrant Help. You will handle high volumes of calls, emails and live chats, ensuring empathy, accuracy and safeguarding.

You will maintain service records, follow processes, signpost to services, and contribute to continuous improvement while upholding data protection standards.

Qualifications

• Experience performing under pressure and remaining calm.
• High accuracy and attention to detail in tasks.
• Collaboration with diverse teams to achieve goals.
• Strong written English for inputting service user data.
• Ability to resolve conflicts and deliver outcomes.

Responsibilities

• Respond to service user enquiries via calls, email, and live chat.
• Maintain accurate service user records and escalate issues.
• Identify safeguarding concerns and address them promptly.
• Meet customer service standards and performance targets.
• Provide information and signposting across channels.
• Resolve issues proactively with empathy and professionalism.
• Follow established processes and adapt to new procedures.
• Handle confidential information per data protection rules.
• Seek feedback to drive continuous improvement in role.

Skills

Experience under pressure

Attention to detail

Team collaboration

Problem solving

Independent working

Written English skills

Job description

Maximus in the United Kingdom is seeking a dedicated Customer Service Advisor for our contact centre to support asylum seekers through our partnership with Migrant Help. You will handle high volumes of calls, emails and live chats, ensuring empathy, accuracy and safeguarding.

You will maintain service records, follow processes, signpost to services, and contribute to continuous improvement while upholding data protection standards.