Hybrid Customer Care Specialist: Fast Support & Growth

CVS Group UK; Diss; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Sharesave Scheme

Enhanced Family Leave

Discounted Pet Healthcare

Ongoing Learning and Development

Genuine Internal Career ProgressionOp

Job summary

CVS Group is hiring a Customer Service Advisor (Contact Centre) in Diss, Norfolk, offering hybrid working after training. The role is telephone-focused with daily customer conversations to resolve queries and deliver a high-quality service.

We welcome confident, friendly, customer-focused individuals who can balance empathy with efficiency in a fast-paced environment. Various shift patterns for full-time and part-time opportunities are available.

Qualifications

• Telephone-focused contact centre role with customer conversations as core.
• Excellent communication and listening skills required.
• Ability to balance empathy with efficiency.
• Comfort handling high volume customer contacts.

Responsibilities

• Handle inbound customer calls in a busy contact centre.
• Deliver excellent and efficient service on every interaction.
• Resolve queries accurately and empathetically.
• Manage customer expectations while maintaining quality and productivity.
• Update multiple systems accurately during calls.
• Identify pain points and opportunities for improvement.
• Share feedback to help improve the customer experience.

Skills

Customer service

Communication skills

Telephone handling

Problem solving

Job description

CVS Group is hiring a Customer Service Advisor (Contact Centre) in Diss, Norfolk, offering hybrid working after training. The role is telephone-focused with daily customer conversations to resolve queries and deliver a high-quality service.

We welcome confident, friendly, customer-focused individuals who can balance empathy with efficiency in a fast-paced environment. Various shift patterns for full-time and part-time opportunities are available.