Customer Service Advisor

Confidential; Norwich; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential in Norwich is seeking a Customer Service Advisor for immediate start on a temporary basis until late December, with potential opportunities beyond the assignment. The role is based fully in the Norwich office, offering 40 hours per week.

Shifts run 8:00am–8:00pm, including weekends, with full training provided. Applicants should have prior customer service experience, strong communication skills, and good MS Office abilities.

Qualifications

• Previous customer service experience in a contact centre or busy office environment.
• Strong communication and interpersonal skills.
• Good Microsoft Office and computer skills.
• Excellent attention to detail and accuracy.
• Professional, friendly, and approachable manner.
• Ability to remain calm and organised under pressure.
• Flexibility to work a rotating shift pattern, including weekends.

Responsibilities

• Handling inbound calls from customers and service users in a professional and empathetic manner.
• Arranging appointments and coordinating support services.
• Accurately updating and maintaining information on internal systems.
• Providing clear and helpful information over the phone.
• Managing multiple tasks effectively in a fast-paced environment.
• Working closely with colleagues to ensure an excellent customer experience.

Skills

Customer service experience

Excellent communication

Attention to detail

Calm under pressure

Teamwork

Flexible shifts

Problem solving

Tools

Microsoft Office

Job description

Customer Service Advisor - Immediate Start

Contract Type:Temporary until late December, with potential opportunities available beyond the assignment

We are currently recruiting for Customer Service Advisers to join a busy and fast-paced contact centre environment based in Norwich. This is an excellent opportunity for someone who enjoys helping people, thrives in a customer-focused role, and is confident managing a high volume of calls and enquiries.

Location: Norwich - fully office based
Salary: 12.71 per hour
Hours: Full-time, 40 hours per week on a rotational shift pattern. Shifts are between 8:00am and 8:00pm, Monday to Sunday, including some weekend working.

Key Responsibilities

• Handling inbound calls from customers and service users in a professional and empathetic manner
• Arranging appointments and coordinating support services
• Accurately updating and maintaining information on internal systems
• Providing clear and helpful information over the phone
• Managing multiple tasks effectively in a fast-paced environment
• Working closely with colleagues to ensure an excellent customer experience

Requirements

• Previous customer service experience, ideally within a contact centre or busy office environment
• Strong communication and interpersonal skills
• Good Microsoft Office and computer skills
• Excellent attention to detail and accuracy
• A professional, friendly, and approachable manner
• The ability to remain calm and organised under pressure
• Flexibility to work a rotating shift pattern, including weekends

If you enjoy helping people, working in a fast-paced environment, and being part of a friendly team, this could be the perfect opportunity for you. Full training will be provided.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.