Hybrid Customer Care Specialist

HSBC Holdings plc; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

On-site nursery

25 days holiday

Employee discounts

Pension/healthcare

Hybrid working

Job summary

HSBC Holdings plc in Leeds is seeking a Customer Service Advisor to deliver exceptional service to customers. The role is full-time with hybrid working and a 35-hour week, starting salary £25,000, plus two fixed pay increments of £750 in the first year, subject to eligibility and competency assessments.

Training spans 15 weeks in the HSBC Academy, with face-to-face support and flexible shift patterns. You’ll join a diverse team, benefit from on-site parking, discounts, pension and healthcare

Qualifications

• Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
• Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability: resolve customer queries in-line with policy and guideline.
• Following Process: follow procedures or making appropriate escalations where necessary.
• Digital Fluency: have confidence and a good capability with technology.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Holdings plc in Leeds is seeking a Customer Service Advisor to deliver exceptional service to customers. The role is full-time with hybrid working and a 35-hour week, starting salary £25,000, plus two fixed pay increments of £750 in the first year, subject to eligibility and competency assessments.

Training spans 15 weeks in the HSBC Academy, with face-to-face support and flexible shift patterns. You’ll join a diverse team, benefit from on-site parking, discounts, pension and healthcare