Hybrid Banking Customer Support Advisor | £25k+

HSBC Holdings plc; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

Subsidised nursery

25 days holiday (+ bank holidays)

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC Holdings plc is hiring a Customer Service Advisor in a hybrid role. The position offers a starting salary of £25,000 for a 35-hour week, with two fixed pay increments in the first year, subject to criteria and performance.

Benefits include free parking, a “lunch on us” scheme, subsidised nursery, 25 days of holiday plus bank holidays, employee discounts, pension/healthcare schemes, and a strong benefits package. Training spans 15 weeks in the office with live support and coaching.

Qualifications

• Excellent communication and active listening to understand customer concerns.
• Ability to clearly explain solutions and ask the right questions.
• Customer-focused mindset to build lasting relationships.

Responsibilities

• Handle customer inquiries with high service standards.
• Communicate solutions clearly and accurately to customers.
• Remain calm and professional when addressing issues.
• Escalate where required following policy and guidelines.
• Maintain accurate records of customer interactions in the system.
• Contribute to a positive customer experience and outcomes.
• Adapt to changing shifts and patterns in a hybrid work model.
• Demonstrate digital fluency in using banking systems.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following process

Digital fluency

Job description

HSBC Holdings plc is hiring a Customer Service Advisor in a hybrid role. The position offers a starting salary of £25,000 for a 35-hour week, with two fixed pay increments in the first year, subject to criteria and performance.

Benefits include free parking, a “lunch on us” scheme, subsidised nursery, 25 days of holiday plus bank holidays, employee discounts, pension/healthcare schemes, and a strong benefits package. Training spans 15 weeks in the office with live support and coaching.