Hybrid Banking Customer Care Advisor

HSBC Holdings plc; Birmingham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

On-site gym

Lunch on us

Pension/Healthcare

Job summary

HSBC Holdings plc is seeking a Customer Service Advisor in Birmingham. The role offers a starting salary of £25,000 for a 35-hour week, with two fixed increments of £750 during the first year subject to eligibility and competency assessments.

Benefits include an on-site gym, lunch on us, 25 days of holiday plus bank holidays, pension/healthcare schemes, and hybrid working arrangements. No prior banking experience is required; training spans 15 weeks with face-to-face sessions and in-office

Qualifications

• Active listening to understand customers’ concerns and clearly articulate solutions.
• Clear and concise communication to resolve issues and set expectations.
• Customer-centric mindset to ensure positive experiences and lasting relationships.
• Empathy to support customers and adapt approach to individual needs.
• Resilience to stay calm under pressure and manage heavy workloads.
• Accountability to resolve queries in line with policy and guidelines.
• Following procedures and knowing when to escalate for the right outcome.
• Proficiency with technology to navigate banking products and systems.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Holdings plc is seeking a Customer Service Advisor in Birmingham. The role offers a starting salary of £25,000 for a 35-hour week, with two fixed increments of £750 during the first year subject to eligibility and competency assessments.

Benefits include an on-site gym, lunch on us, 25 days of holiday plus bank holidays, pension/healthcare schemes, and hybrid working arrangements. No prior banking experience is required; training spans 15 weeks with face-to-face sessions and in-office