Hybrid Banking Support Specialist - Customer Care Pro

HSBC Holdings plc; Leeds; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday

Free parking and EV charging

Fully-fitted gym with personal trainer

Onsite Starbucks

Free BUPA healthcare

Descripción de la vacante

First direct, part of HSBC Holdings plc, is looking for customer service professionals in Leeds. You’ll support customers with a friendly, human approach and join an award-winning team delivering a top‑notch banking experience. A ten-week onsite training programme and ongoing development are provided.

Roles are full-time (35 hours per week) with hybrid working patterns. The package includes a generous 33 days holiday, free parking with EV charging, an onsite gym, Starbucks, and free BUPA

Formación

• Excellent listening and empathy skills
• Clear communication abilities
• Comfortable with technology and following processes

Responsabilidades

• Help customers with inquiries and provide friendly, human support
• Understand customer needs and communicate the right information and solutions
• Follow set processes and work with technology to resolve issues
• Participate in a ten-week onsite training programme and ongoing development

Descripción del empleo

First direct, part of HSBC Holdings plc, is looking for customer service professionals in Leeds. You’ll support customers with a friendly, human approach and join an award-winning team delivering a top‑notch banking experience. A ten-week onsite training programme and ongoing development are provided.

Roles are full-time (35 hours per week) with hybrid working patterns. The package includes a generous 33 days holiday, free parking with EV charging, an onsite gym, Starbucks, and free BUPA