Hybrid Customer Care Co-ordinator - Aftercare & Defects

Bromford; Tewkesbury; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Bromford is seeking a Customer Care Co-ordinator in Tewkesbury, to provide first-class aftercare support. You will coordinate defect resolution, liaise with developers and colleagues, and own customer issues through to resolution.

The role is hybrid across Bromford offices and requires a full UK driving licence. This fixed-term contract offers exposure to a busy aftercare team, with opportunities to build relationships with customers, developers and internal teams while delivering a seamless

Qualifications

• Experience in a customer service, coordination, housing or similar customer-focused role.
• Proven ability to build positive relationships with customers and stakeholders.
• Strong problem-solving and ownership of issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including Microsoft Office and other business systems.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Providing a responsive defects rectification service for customers.
• Acting as the main point of contact for customers, developers and colleagues.
• Taking ownership of customer issues and seeing them through to resolution.
• Liaising with developers to resolve defects in line with contractual requirements and performance standards.
• Co-ordinating and attending end-of-defects inspections and managing associated administration.
• Building strong working relationships across customer contact, localities, construction, sales and asset management teams.

Skills

Customer service

Coordination experience

Strong communication

Problem-solving

Multitasking

Tools

Microsoft Office

Business systems

Job description

Bromford is seeking a Customer Care Co-ordinator in Tewkesbury, to provide first-class aftercare support. You will coordinate defect resolution, liaise with developers and colleagues, and own customer issues through to resolution.

The role is hybrid across Bromford offices and requires a full UK driving licence. This fixed-term contract offers exposure to a busy aftercare team, with opportunities to build relationships with customers, developers and internal teams while delivering a seamless