Customer Care Co-ordinator

Bromford; Tewkesbury; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Health & wellbeing programme

Pension up to 10%

Employee assistance programme

Annual benefits allowance

Generous annual leave

CIH qualification funded

Job summary

Bromford is recruiting a Customer Care Co-ordinator to join our Aftercare team, acting as the main point of contact for customers, developers and colleagues to resolve defects and coordinate repairs across offices including Tewkesbury, Wolverhampton, Lichfield or Chipping Sodbury.

This fixed-term role runs until April 2027, is full-time with hybrid working, and offers the chance to build strong relationships, manage busy priorities and contribute to a great customer journey.

Qualifications

• Experience in customer service, coordination, housing or similar role.
• Proven ability to build positive relationships with customers and stakeholders.
• Strong problem-solving skills and the confidence to take ownership of issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including MS Office and other business systems.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Coordinate defect resolution and aftercare with internal and external stakeholders.
• Act as the main point of contact for customers, developers and colleagues.
• Take ownership of customer issues through to resolution.
• Liaise with developers to resolve defects in line with contractual requirements.
• Coordinate end-of-defects inspections and manage associated administration.
• Build strong working relationships across customer contact, localities, construction, sales and asset management.

Skills

Customer service

Coordination

Housing knowledge

Stakeholders

Problem solving

Communication

Multitasking

IT skills

Driving licence

Job description

Contract: Fixed term contract until April 2027

Hours: Full Time

Contractual base: Hybrid, across Bromford offices including Tewkesbury, Wolverhampton, Lichfield, or Chipping Sodbury

Closing date: 13/11/2026

We are recruiting for 2 positions

Help customers turn a house into a home

At Bromford, we're committed to providing safe, secure and warm homes where people can thrive.

As our Customer Care Co‑ordinator, you'll play a key role ensuring customers receive a first‑class experience, helping resolve issues, coordinate repairs and build positive relationships along the way. Working as part of our Aftercare team, you'll be the main point of contact for customers, developers and colleagues, taking ownership of reported defects and driving issues through to resolution.

Whether you already have experience in customer service, housing, property or a coordination role, or you're looking to build a career in a customer‑focused environment, we'd love to hear from you.

What You'll Be Doing

You'll help ensure our customers receive a seamless aftercare experience, coordinating defect resolution and working closely with a range of internal and external stakeholders.

Key Responsibilities Include

• Providing a responsive defects rectification service for customers.
• Acting as the main point of contact for customers, developers and colleagues.
• Taking ownership of customer issues and seeing them through to resolution.
• Liaising with developers to resolve defects in line with contractual requirements and performance standards.
• Co‑ordinating and attending end‑of‑defects inspections and managing associated administration.
• Building strong working relationships across customer contact, localities, construction, sales and asset management teams.

What We’re Looking For

We're looking for someone who is organised, proactive and committed to delivering outstanding customer service.

You'll Bring

• Experience in a customer service, coordination, housing or similar customer‑focused role.
• A proven ability to build positive relationships with customers and stakeholders.
• Strong problem‑solving skills and the confidence to take ownership of issues.
• Excellent communication and interpersonal skills.
• The ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Good IT skills, including experience using Microsoft Office and other business systems.
• A full UK driving licence and access to a vehicle.

Why join us?

This is a fantastic opportunity to join a team that plays a vital role in delivering a great customer experience at one of the most important moments in a customer's journey with Bromford. You'll have the chance to build meaningful relationships, develop valuable skills and make a visible difference by helping customers resolve issues quickly and effectively.

We're reviewing applications as they're received and interviewing throughout the advertising period.

We reserve the right to close the application window depending on volume of applications received.

Important information for internal colleagues

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in which case your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions confirmed at the point of offer.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role