Hybrid Customer Care Coordinator – Aftercare & Defects

Bromford; Tewkesbury; Híbrido; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Health & wellbeing programme

Pension up to 10%

Employee assistance programme

Annual benefits allowance

Generous annual leave

CIH qualification funded

Descripción de la vacante

Bromford is recruiting a Customer Care Co-ordinator to join our Aftercare team, acting as the main point of contact for customers, developers and colleagues to resolve defects and coordinate repairs across offices including Tewkesbury, Wolverhampton, Lichfield or Chipping Sodbury.

This fixed-term role runs until April 2027, is full-time with hybrid working, and offers the chance to build strong relationships, manage busy priorities and contribute to a great customer journey.

Formación

• Experience in customer service, coordination, housing or similar role.
• Proven ability to build positive relationships with customers and stakeholders.
• Strong problem-solving skills and the confidence to take ownership of issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including MS Office and other business systems.
• A full UK driving licence and access to a vehicle.

Responsabilidades

• Coordinate defect resolution and aftercare with internal and external stakeholders.
• Act as the main point of contact for customers, developers and colleagues.
• Take ownership of customer issues through to resolution.
• Liaise with developers to resolve defects in line with contractual requirements.
• Coordinate end-of-defects inspections and manage associated administration.
• Build strong working relationships across customer contact, localities, construction, sales and asset management.

Conocimientos

Customer service

Coordination

Housing knowledge

Stakeholders

Problem solving

Communication

Multitasking

IT skills

Driving licence

Descripción del empleo

Bromford is recruiting a Customer Care Co-ordinator to join our Aftercare team, acting as the main point of contact for customers, developers and colleagues to resolve defects and coordinate repairs across offices including Tewkesbury, Wolverhampton, Lichfield or Chipping Sodbury.

This fixed-term role runs until April 2027, is full-time with hybrid working, and offers the chance to build strong relationships, manage busy priorities and contribute to a great customer journey.