Customer Care Co-ordinator

Bromford Housing Group; Tewkesbury; Hybride; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hybrid working across main locations

Occupational Health

Pension schemes up to 10% employer

Employee Assistance Programme

Annual allowance £500 for benefits

Generous holiday & sick pay

CIH qualification funded

Résumé du poste

Bromford Housing Group is seeking a Customer Care Co-ordinator on a fixed-term contract to April 2027. You will be the main point of contact for customers, developers and colleagues, coordinating repairs and defects to deliver a first-class aftercare service.

This hybrid role involves coordinating with multiple teams and stakeholders, ensuring defects are resolved promptly, and building strong relationships to support customers at a pivotal stage in their journey with Bromford.

Qualifications

• Experience in customer service or coordination roles.
• Ability to build positive relationships with customers and stakeholders.
• Good IT skills and driving licence (if required) and willingness to use business systems.

Responsabilités

• Coordinate defect resolution and repairs for customers.
• Act as main point of contact for customers, developers and colleagues.
• Take ownership of customer issues and drive them through to resolution.
• Liaise with developers to resolve defects in line with contractual requirements and performance standards.

Connaissances

Customer service

Coordination

Housing knowledge

Stakeholder engagement

IT skills

Formation

Outils

Microsoft Office

Asset management systems

Description du poste

This is a Fixed term , Full Time vacancy.

Contract: Fixed term contract until April 2027
Hours: Full Time
Contractual base: Hybrid, across Bromford offices including Tewkesbury, Wolverhampton, Lichfield, or Chipping Sodbury
Closing date: 13/11/2026

We are recruiting for 2 positions

Help customers turn a house into a home

At Bromford, we're committed to providing safe, secure and warm homes where people can thrive.

As our Customer Care Co-ordinator, you'll play a key role in ensuring customers receive a first-class experience, helping resolve issues, coordinate repairs and build positive relationships along the way. Working as part of our Aftercare team, you'll be the main point of contact for customers, developers and colleagues, taking ownership of reported defects and driving issues through to resolution.

Whether you already have experience in customer service, housing, property or a coordination role, or you're looking to build a career in a customer-focused environment, we'd love to hear from you.

What you'll be doing

You'll help ensure our customers receive a seamless aftercare experience, coordinating defect resolution and working closely with a range of internal and external stakeholders.

Key responsibilities include:

• Providing a responsive defects rectification service for customers.
• Acting as the main point of contact for customers, developers and colleagues.
• Taking ownership of customer issues and seeing them through to resolution.
• Liaising with developers to resolve defects in line with contractual requirements and performance standards.
• Co-ordinating and attending end-of-defects inspections and managing associated administration.
• Building strong working relationships across customer contact, localities, construction, sales and asset management teams.

What we're looking for

We're looking for someone who is organised, proactive and committed to delivering outstanding customer service.

You'll bring:

• Experience in a customer service, coordination, housing or similar customer-focused role.
• A proven ability to build positive relationships with customers and stakeholders.
• Strong problem-solving skills and the confidence to take ownership of issues.
• Excellent communication and interpersonal skills.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• Good IT skills, including experience using Microsoft Office and other business systems.
• A full UK driving licence and access to a vehicle.

This is a fantastic opportunity to join a team that plays a vital role in delivering a great customer experience at one of the most important moments in a customer's journey with Bromford. You'll have the chance to build meaningful relationships, develop valuable skills and make a visible difference by helping customers resolve issues quickly and effectively.

Important information for internal colleagues

If you are successful, you will move onto Bromford 2019 terms and conditions (T&Cs). For more information and FAQs about our T&Cs, visit Hub. This will not apply if you are moving into a role as a secondment, in which case your substantive T&Cs will remain in place for the duration of your secondment, with any exceptions confirmed at the point of offer.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it's a requirement of your role

About us

We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we're only just getting started.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We're a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.