Hybrid Customer Care Assistant - Part-Time Immediate Start

Confidential; Lower Blandford St Mary; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Tate is seeking a friendly and organised Consumer Care Assistant for a temporary assignment in Bournemouth. The role is part-time, 2-3 days per week, with initial in-person training and hybrid working on completion of training.

You'll respond to customer enquiries by email, handle routine queries, and help maintain accurate records across multiple brands and systems in a busy, customer-focused environment. Immediate start available.

Qualifications

• Experience in customer service, retail, hospitality or people-focused environments.
• Confident and friendly communicator, written and verbal.
• Comfortable dealing with queries and complaints.
• Calm and professional with dissatisfied customers.
• Organised, accurate and able to manage several tasks at once.

Responsibilities

• Respond to customer enquiries across email and customer service systems.
• Handle routine queries and complaints in a friendly and empathetic way.
• Gather relevant information and keep accurate customer records.
• Follow cases from initial enquiry to resolution.
• Escalate more complex or sensitive queries when required.
• Coordinate follow-ups and ensure outstanding queries are actioned.
• Spot recurring customer questions or issues and flag to the wider team.
• Arrange and send product samples.
• Work across different brands and systems in a busy customer-focused environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Adaptability

Tools

Email systems

CRM software

Office software

Learn new software

Job description

Tate is seeking a friendly and organised Consumer Care Assistant for a temporary assignment in Bournemouth. The role is part-time, 2-3 days per week, with initial in-person training and hybrid working on completion of training.

You'll respond to customer enquiries by email, handle routine queries, and help maintain accurate records across multiple brands and systems in a busy, customer-focused environment. Immediate start available.