Consumer Care Assistant - Temporary

Confidential; Lower Blandford St Mary; Híbrido; GBP 12 000 - 17 000; Tempo parcial

Resumo da oferta

Tate is seeking a friendly and organised Consumer Care Assistant for a temporary assignment in Bournemouth. The role is part-time, 2-3 days per week, with initial in-person training and hybrid working on completion of training.

You'll respond to customer enquiries by email, handle routine queries, and help maintain accurate records across multiple brands and systems in a busy, customer-focused environment. Immediate start available.

Qualificações

• Experience in customer service, retail, hospitality or people-focused environments.
• Confident and friendly communicator, written and verbal.
• Comfortable dealing with queries and complaints.
• Calm and professional with dissatisfied customers.
• Organised, accurate and able to manage several tasks at once.

Responsabilidades

• Respond to customer enquiries across email and customer service systems.
• Handle routine queries and complaints in a friendly and empathetic way.
• Gather relevant information and keep accurate customer records.
• Follow cases from initial enquiry to resolution.
• Escalate more complex or sensitive queries when required.
• Coordinate follow-ups and ensure outstanding queries are actioned.
• Spot recurring customer questions or issues and flag to the wider team.
• Arrange and send product samples.
• Work across different brands and systems in a busy customer-focused environment.

Conhecimentos

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Adaptability

Ferramentas

Email systems

CRM software

Office software

Learn new software

Descrição da oferta de emprego

Consumer Care Assistant - Temporary
Bournemouth Part-time Hybrid after training
2-3 days per week 3 - 4-month temporary assignment
Immediate start

We're looking for a friendly and organised Consumer Care Assistant to join a well-established consumer brand on an initial 3-4-month temporary assignment.

This is a great opportunity for someone with customer service experience who enjoys helping people, is confident communicating with customers and can pick up new systems quickly. You don't need years of experience. We're looking for someone with the right attitude, good judgement and a genuine focus on providing a great service.

The role will initially require in-person training in the Bournemouth office, particularly while you get to grips with the systems. Once fully trained, there will be flexibility to work remotely, although some office attendance would still be beneficial.

What you'll be doing

• Responding to customer enquiries across email and customer service systems
• Handling routine queries and complaints in a friendly and empathetic way
• Gathering relevant information and keeping accurate customer records
• Following cases through from initial enquiry to resolution
• Escalating more complex or sensitive queries when required
• Coordinating follow-ups and ensuring outstanding queries are actioned
• Spotting recurring customer questions or issues and flagging these to the wider team
• Arranging and sending product samples
• Working across different brands and systems in a busy customer-focused environment

What we're looking for

• Previous experience in customer service, retail, hospitality or another people-focused environment
• A confident and friendly communicator, both written and verbal
• Comfortable dealing with customer queries and complaints
• Calm and professional when dealing with dissatisfied customersOrganised, accurate and able to manage several tasks at once
• Good attention to detail
• Confident using email and computer systems and able to learn new software quickly
• Proactive, reliable and keen to learn
• Able to recognise when something needs to be escalated
• Experience within food, online retail, e-commerce or subscription services would be helpful, but isn't essential. Training will be provided on the company's customer service systems.

The details

• Location: Bournemouth
• Working pattern: 2-3 days per week, minimum 2 days
• Contract: Temporary, initially 3-4 months
• Working arrangement: Office-based during initial training, with remote/hybrid working available once trained
• Start: Immediate

If you're looking for a flexible part-time opportunity where you can use your customer service skills within a supportive, people-focused team, we'd love to hear from you.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.