Customer Service Assistant

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 17,000 - 20,000; Full time

Benefits offered by this job

Hybrid work after training

Free parking off site

Discounts & perks

Job summary

South West Recruitment Ltd on behalf of our client in Ringwood, Hampshire, seeks a Customer Service Assistant for a full-time, hybrid role after training. You will handle inbound inquiries, process orders with basic sales upselling, and perform back-office tasks as required.

Hours are 40 per week with hybrid work after training. Salary stated as £12.30 per hour for standard hours (£25,584 per annum) or £14.55 per hour for out-of-hours shifts.

Qualifications

• Inbound contact centre experience or similar environment.
• Basic sales skills with upselling ability.
• Good communication and data entry accuracy.

Responsibilities

• Handle incoming inquiries via phone, email and other channels.
• Process orders with upselling and cross-selling where appropriate.
• Document interactions and update customer information in the system.
• Collaborate with internal teams to provide solutions and escalate issues.
• Maintain professionalism and adhere to company guidelines.

Skills

Customer service

Upselling

Multi-channel

Data entry

Job description

Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Service Assistant to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role

This Customer Service Assistant position is Hybrid for the Ringwood, Hampshire office following training

Key Responsibilities of the Customer Service Assistant

• Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Customer Service Assistant will be Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
• Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
• Documenting interactions accurately and updating customer information in the company database.
• Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintaining a high level of professionalism and adhering to company guidelines and policies.
• Upselling and cross selling on every opportunity presented in order to increase revenue
• Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
• Place customer orders and resolve all customer enquiries at first point of contact efficiently
• Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
• Take ownership of personal development and performance
• Work as a team in a fast-paced target driven environment

Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm

Job Title: Customer Service Assistant

Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour 10pm to 8am

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Shifts are Hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity)

Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm

Shifts on a rotating pattern

• 40 hrs a week
• Full training provided and paid for
• Accessible by bus
• Free parking off site

Company Benefits for permanent employees:

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24-hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships qualifications and career flight path schemes
• Recognition and rewards via Perkbox.
• Free car parking
• Weekly dress down day
• Free fruit
• Cycle to work scheme

Job Title: Customer Service Assistant Job Reference: 46295 Salary: £25,584 - 30,262 per year Sector: Location: