Hybrid Part-Time Customer Care Assistant (Temp)

Tate; England; Híbrido; GBP 14 000 - 18 000; Tempo parcial

Resumo da oferta

Tate is seeking a friendly Consumer Care Assistant for a temporary, part-time role in Bournemouth. The position starts immediately, with 2-3 days per week and 3-4 months in duration. Training will be in-office, with the possibility of remote work once fully trained.

Good customer service experience and confident communication are valued, along with the ability to learn new systems quickly. The role involves handling inquiries, maintaining records, and coordinating follow-ups across multiple

Qualificações

• Previous experience in customer service or people-focused environments.
• Confident written and verbal communication.
• Calm and professional when dealing with dissatisfied customers.
• Organised with strong attention to detail.

Responsabilidades

• Responding to customer enquiries across email and customer service systems.
• Handling routine queries and complaints in a friendly and empathetic way.
• Gathering relevant information and keeping accurate customer records.
• Following cases through from initial enquiry to resolution.
• Escalating more complex or sensitive queries when required.
• Coordinating follow-ups and ensuring outstanding queries are actioned.
• Spotting recurring customer questions or issues and flagging these to the wider team.
• Arranging and sending product samples.
• Working across different brands and systems in a busy customer-focused environment.

Conhecimentos

Customer service

Communication

Organised

Ferramentas

Email systems

CRM software

Descrição da oferta de emprego

Tate is seeking a friendly Consumer Care Assistant for a temporary, part-time role in Bournemouth. The position starts immediately, with 2-3 days per week and 3-4 months in duration. Training will be in-office, with the possibility of remote work once fully trained.

Good customer service experience and confident communication are valued, along with the ability to learn new systems quickly. The role involves handling inquiries, maintaining records, and coordinating follow-ups across multiple