Customer Service Advisor — Hybrid (Winchester Area)

Tate; New Alresford; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday + Bank Holidays

Annual bonus scheme after 1 year

Staff discount on products

Job summary

Tate is seeking a friendly Customer Service Advisor on the outskirts of Winchester. The role starts in January 2027 and offers a supportive, fast-paced team environment with full training. You will handle enquiries across multiple channels and ensure orders and records are accurate.

The position is office-based with potential to work from home one day per week after training. Own transport is required due to the location and a 5-day Monday to Friday pattern with 25 days holiday plus bank

Qualifications

• Experience in a customer service role is essential.
• Confident communicator with a warm, professional approach.
• Great attention to detail and a natural problem solver mentality.
• Strong IT skills and the ability to pick systems up.

Responsibilities

• Managing customer enquiries via telephone, email, live chat, and WhatsApp.
• Providing product information, guidance, and support.
• Processing customer orders accurately and efficiently.
• Resolving customer concerns and issues in a professional and timely manner.
• Meeting or exceeding service level agreements (SLAs), customer satisfaction targets, and response time KPIs.
• Maintaining accurate customer records within internal systems.
• Handling returns, faulty products, and delivery queries in line with established procedures.
• Liaising with colleagues, suppliers, and delivery partners to ensure excellent customer outcomes.
• Contributing to a positive customer experience and helping to build long-term customer relationships.

Skills

Customer service experience

Clear communication

Attention to detail

IT skills

Team player

Own transport

Job description

Tate is seeking a friendly Customer Service Advisor on the outskirts of Winchester. The role starts in January 2027 and offers a supportive, fast-paced team environment with full training. You will handle enquiries across multiple channels and ensure orders and records are accurate.

The position is office-based with potential to work from home one day per week after training. Own transport is required due to the location and a 5-day Monday to Friday pattern with 25 days holiday plus bank