Customer Service Expert | Flexible Hours, Training & Perks

Aviva; York and North Yorkshire; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Save As You Earn

Paid volunteering days

Cycle to work

Job summary

Aviva in the United Kingdom is seeking a Customer Service Expert on a 35-hour week, with options for a 40-hour contract paying up to £34,503. You will help customers navigate our online platform, coaching them to engage with their pension, and deliver outstanding service.

The role emphasizes empathy, problem solving, and the ability to guide customers on digital tools, supported by extensive training and a range of flexible benefits.

Qualifications

• Excellent phone manner with empathy and active listening.
• Ability to coach customers on our digital platforms.

Responsibilities

• Communicate with a wide range of customers and coach them on using our online platform.
• Support customers in becoming more engaged with their pension via secure messaging, phone, or LiveChat.

Skills

Phone etiquette

Empathy

Problem solving

Digital coaching

Team player

Job description

Aviva in the United Kingdom is seeking a Customer Service Expert on a 35-hour week, with options for a 40-hour contract paying up to £34,503. You will help customers navigate our online platform, coaching them to engage with their pension, and deliver outstanding service.

The role emphasizes empathy, problem solving, and the ability to guide customers on digital tools, supported by extensive training and a range of flexible benefits.