Hybrid Inbound Support Specialist (Part-Time)

Aviva plc; Norwich; Hybrid; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Bonus opportunity

Pension plan

Holiday 15 days + BH (pro rata)

Private Medical Benefit

Employee share schemes

Discounts on Aviva products

Volunteer hours

Cycle to Work

Job summary

Aviva plc in Norwich is seeking an Inbound Customer Service Expert on a part-time basis. You will provide telephone support to customers, offering impartial guidance and discussing available options to help meet their retirement needs.

The role emphasizes proactive service, clear explanations of complex information, and a commitment to delivering excellent customer experiences. Training and support are provided, with a fixed 10:00–14:15 shift pattern and 3 days in the office plus 2 days remote.

Qualifications

• Excellent communication skills and a great telephone manner, with the ability to build rapport and show empathy, alongside strong listening and questioning skills.
• A talented problem solver who can think outside the box and challenge the status quo to help shape our contact centres of the future.
• Someone who enjoys working and learning with others to deliver fantastic customer service, with a positive, can-do attitude and the confidence to have challenging conversations and overcome objections.
• The ability to multitask across complex systems while simultaneously supporting customers on the telephone.
• Someone who is risk-aware and able to identify and overcome issues to provide the best possible support to our customers.

Responsibilities

• You’ll provide telephone support to our customers, offering impartial guidance and discussing the options available to them.
• You’ll be motivated and proactive, looking for opportunities to make a real difference in our customers’ lives.
• There’s a lot to learn, but you’ll receive plenty of training and support to give you the knowledge and confidence you need to help our customers.

Skills

Excellent communication

Empathy

Problem solving

Teamwork

Multitasking

Risk awareness

Job description

Aviva plc in Norwich is seeking an Inbound Customer Service Expert on a part-time basis. You will provide telephone support to customers, offering impartial guidance and discussing available options to help meet their retirement needs.

The role emphasizes proactive service, clear explanations of complex information, and a commitment to delivering excellent customer experiences. Training and support are provided, with a fixed 10:00–14:15 shift pattern and 3 days in the office plus 2 days remote.