Insurance Advisor — Hybrid Role with Growth & Bonus

Everywhen; England; On-site; GBP 23,000 - 34,000; Full time

Job summary

Everywhen in Norwich is seeking an Insurance Advisor to join our customer-focused team. You will handle inbound and outbound calls, understand customer needs, and recommend insurance solutions suited to their requirements.

You will contribute to delivering an exceptional customer experience in a supportive, target-driven environment with a structured training plan to develop your career alongside our expanding business.

Qualifications

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service in public-facing industries.

Responsibilities

• Dealing with inbound or outbound customer calls, understanding needs, and providing suitable insurance solutions.
• Ensuring calls are answered timely with exceptional customer experience and compliant standards.
• Processing renewals, new business quotations, and related admin.
• Maintaining workflow adherence to approved processes.
• Complying with procedures and external regulatory bodies.
• Maintaining required competencies and handling complaints per policy.

Skills

Engaging communications

Customer service

Sales experience

Job description

Everywhen in Norwich is seeking an Insurance Advisor to join our customer-focused team. You will handle inbound and outbound calls, understand customer needs, and recommend insurance solutions suited to their requirements.

You will contribute to delivering an exceptional customer experience in a supportive, target-driven environment with a structured training plan to develop your career alongside our expanding business.