Hybrid Customer Services Advisor — Help Residents Fast

North Norfolk District Council; Cromer; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Employee assistance program

Discounts portal

Salary sacrifice schemes

Onsite parking

Lunchtime catering

Job summary

North Norfolk District Council is seeking a Customer Services Advisor to be the first point of contact for residents, businesses and visitors. You will help customers access a wide range of services via telephone, email, web chat, online forms and face-to-face at our Cromer office.

The role offers hybrid working after initial training and a supportive team to help build knowledge and confidence. We value clear communication, a calm approach to diverse enquiries, and a genuine desire to help

Qualifications

• Excellent customer service and communication skills.
• Confidence handling a wide range of enquiries and systems.
• Willingness to learn and help customers.

Responsibilities

• Handle enquiries via telephone, email, web chat, and face-to-face.
• Help residents access council services and resolve issues at first point of contact.
• Work in a fast-paced, supportive team and refer complex cases to specialists.

Job description

North Norfolk District Council is seeking a Customer Services Advisor to be the first point of contact for residents, businesses and visitors. You will help customers access a wide range of services via telephone, email, web chat, online forms and face-to-face at our Cromer office.

The role offers hybrid working after initial training and a supportive team to help build knowledge and confidence. We value clear communication, a calm approach to diverse enquiries, and a genuine desire to help