CSR Administrative Support Specialist (Hybrid)

MCC; Daventry; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

MCC in Daventry is seeking an organised Administrator to support the Customer Service Representatives. The role is office-based with 4 days in the office and 1 day at home, 37.5 hours per week, focusing on processing orders and maintaining accurate customer records.

You will work closely with Production, Artwork, Purchasing, Warehouse and Finance to keep information up to date, assist with invoicing and reporting, and provide general administration to the Customer Service team.

Qualifications

• Experience in an admin, sales support or similar role.
• High level of organisation and attention to detail.
• Proficient in Microsoft Outlook and Excel.
• Strong written and verbal communication skills.
• Able to work as part of a busy team.

Responsibilities

• Provide day-to-day administrative support to the CSR team.
• Process customer orders accurately and in a timely manner.
• Enter and maintain accurate order and customer information on company systems.
• Check orders for correct quantities, specifications and delivery requirements.
• Assist CSRs with order amendments, reworks and changes.
• Prepare and maintain relevant order documentation.
• Follow up on outstanding internal actions and provide updates to the CSR.
• Monitor order progress and highlight potential issues.
• Assist with artwork submissions and approvals.
• Ensure artwork and specifications are linked to orders.
• Liaise with Production, Artwork, Purchasing, Warehouse, Dispatch and Finance.
• Obtain information from internal departments to support the CSR team.
• Maintain records and keep systems up to date.
• Assist with reports, spreadsheets, filing and general administration.
• Support invoicing and credit note administration where required.

Skills

Administration experience

Organisation

Attention to detail

Communication skills

Multi-tasking

Teamwork

Proactive attitude

Tools

Outlook

Excel

ERP/CRM system

Job description

MCC in Daventry is seeking an organised Administrator to support the Customer Service Representatives. The role is office-based with 4 days in the office and 1 day at home, 37.5 hours per week, focusing on processing orders and maintaining accurate customer records.

You will work closely with Production, Artwork, Purchasing, Warehouse and Finance to keep information up to date, assist with invoicing and reporting, and provide general administration to the Customer Service team.