Order & CSR Support Administrator

MCC Label; Daventry; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

MCC Label seeks an organised administrative specialist to support the Customer Service Representatives in Daventry. The role involves processing orders, maintaining accurate records, and assisting with artwork and documentation while ensuring confidentiality and efficiency.

Based in a hybrid setup (4 days in the office, 1 from home), you will coordinate with Production, Artwork, Purchasing and Finance to keep orders progressing smoothly. A proactive, detail‑oriented team player is essential.

Qualifications

• Previous experience in an administration, sales support, customer service support or similar role.
• Good organisational and administrative skills.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good written and verbal communication skills.
• Ability to work as part of a busy team.
• Reliable and proactive approach to work.

Responsibilities

• Provide day-to-day administrative support to the CSR team.
• Process customer orders accurately and in a timely manner.
• Enter and maintain accurate order and customer information on company systems.
• Check orders for correct quantities, specifications, artwork and delivery requirements.
• Assist CSRs with order amendments, reworks and changes.
• Prepare and maintain relevant order documentation.
• Follow up on outstanding internal actions and provide updates to the relevant CSR.
• Monitor order progress and highlight any potential issues or delays to the CSR.
• Assist with the administration of artwork submissions and approvals.
• Ensure the correct artwork and specifications are linked to the relevant orders.
• Liaise with Production, Artwork, Purchasing, Warehouse, Dispatch and Finance teams as required.
• Obtain information from internal departments to support the CSR team.
• Maintain accurate records and ensure company systems are kept up to date.
• Assist with reports, spreadsheets, filing and general administration.
• Support the team with invoice and credit note administration where required.
• Ensure all work is completed in accordance with company procedures.
• Maintain confidentiality of customer and company information.
• Provide additional administrative support to the wider Customer Service team as required.

Skills

Administrative experience

Organisational skills

Attention to detail

Microsoft Office

Communication skills

Task prioritisation

Team player

Tools

Microsoft Office Suite (Outlook, Excel)

Job description

MCC Label seeks an organised administrative specialist to support the Customer Service Representatives in Daventry. The role involves processing orders, maintaining accurate records, and assisting with artwork and documentation while ensuring confidentiality and efficiency.

Based in a hybrid setup (4 days in the office, 1 from home), you will coordinate with Production, Artwork, Purchasing and Finance to keep orders progressing smoothly. A proactive, detail‑oriented team player is essential.