Hybrid Consumer Relations Coordinator (13-Month FTC)

LGBT Jobs; High Wycombe; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension & life assurance

Sharesave scheme

Holiday purchase

Learning & development

Employee discount

Job summary

Premier Foods is seeking a proactive and organised Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract in High Wycombe, hybrid working. You will support consumer care operations, analytics and stakeholder collaboration to deliver excellent service and insights across the business.

The role requires prior consumer care or customer relations experience, strong Excel/Word skills, and ability to analyse data, report clearly and manage multiple priorities

Qualifications

• Prior consumer care or customer relations experience required.
• Excellent organisational and communication skills.
• Ability to analyse and interpret data to produce clear reports.
• Experience with Excel/Word and reporting tools preferred.

Responsibilities

• Provide administrative support to the consumer care team, including voucher management and invoice administration.
• Assist in resolving consumer escalations with guidance on complex cases.
• Handle escalated consumer calls and emails when standard processes do not resolve issues.
• Produce and deliver accurate consumer care reporting for sites and stakeholders.
• Cover for other Consumer Relations Coordinators during absences.

Skills

Excel

Word

Organisational skills

Communication skills

Data analysis

Independent working

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Job description

Premier Foods is seeking a proactive and organised Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract in High Wycombe, hybrid working. You will support consumer care operations, analytics and stakeholder collaboration to deliver excellent service and insights across the business.

The role requires prior consumer care or customer relations experience, strong Excel/Word skills, and ability to analyse data, report clearly and manage multiple priorities