Hybrid Community Liaison & Resident Engagement Lead

Fortem; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading construction firm in the United Kingdom is seeking an experienced Customer Liaison Officer to join their North Yorkshire operations. This hybrid role offers a unique opportunity to engage with local communities, ensuring effective communication and relationship building. The successful candidate will be responsible for coordinating survey appointments, addressing resident inquiries, and leading community engagement initiatives. This permanent position operates Monday to Friday from 8am to 4:30pm.

Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey appointments.
• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.

Job description

A leading construction firm in the United Kingdom is seeking an experienced Customer Liaison Officer to join their North Yorkshire operations. This hybrid role offers a unique opportunity to engage with local communities, ensuring effective communication and relationship building. The successful candidate will be responsible for coordinating survey appointments, addressing resident inquiries, and leading community engagement initiatives. This permanent position operates Monday to Friday from 8am to 4:30pm.