Hybrid Community Housing Manager - Dumfries

Third Sector Dumfries and Galloway; Dumfries; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

34 days leave (rising to 39)

2 paid volunteering days

Pension contribution up to 7% + life保险

Instant pay with Stream

Discounts

Job summary

Home Scotland (Dumfries) is hiring a housing manager to build trusted relationships with customers, handle housing issues from first contact to resolution, and manage anti-social behaviour to keep neighbourhoods safe. You will inspect estates, work with contractors, and collaborate with partners to support customers and protect income for reinvestment.

The role is temporary for 12 months, full-time with hybrid working across Dumfries and surrounding areas, requiring a vehicle for business use

Qualifications

• Experience in housing management or a similar customer-focused role.
• Confidence managing anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisational skills and ownership from start to finish.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management experience

Customer service

Anti-social behaviour management

Housing law knowledge

Safeguarding

Tenancy sustainment

Organisation skills

Job description

Home Scotland (Dumfries) is hiring a housing manager to build trusted relationships with customers, handle housing issues from first contact to resolution, and manage anti-social behaviour to keep neighbourhoods safe. You will inspect estates, work with contractors, and collaborate with partners to support customers and protect income for reinvestment.

The role is temporary for 12 months, full-time with hybrid working across Dumfries and surrounding areas, requiring a vehicle for business use