Housing Officer: Tenancy & ASB Lead – Dumfries/Annandale

Oscar Underhill Recruitment Solutions Ltd; Dumfries; On-site; GBP 17,000 - 24,000; Full time

Job summary

Oscar Underhill Recruitment Solutions Ltd is seeking an experienced Housing Officer for a Dumfries-based role covering Annandale. The position focuses on tenancy management, ASB handling, safeguarding and complex resident support. DBS Enhanced and full UK driving licence are essential.

You will manage housing properties, investigate issues, apply legislation, and work with agencies to sustain tenancies and safe communities across the patch.

Qualifications

• Experience as Housing Officer, Neighbourhood Officer, Housing Manager or similar.
• Strong knowledge of housing legislation, tenancy law and housing management procedures.
• Experience handling ASB cases and complex customer situations.
• Experience supporting vulnerable residents and safeguarding concerns.
• Knowledge of arrears management, allocations, inspections and service charges.

Responsibilities

• Manage a portfolio of housing properties with tenancy and neighbourhood management duties.
• Investigate and resolve anti-social behaviour and tenancy breaches.
• Apply housing legislation and safeguarding procedures to cases.
• Support vulnerable residents with tenancy sustainment and access to services.
• Manage tenancy matters including allocations, lettings, inspections, rent arrears and service charges.
• Identify safeguarding concerns and refer to appropriate agencies.
• Conduct property inspections and liaise with contractors for repairs.
• Support void management, turnover and compliance with standards.
• Collaborate with local authorities, police and partners to resolve issues.
• Maintain accurate case records and contribute to service improvements.

Skills

Housing legislation

ASB management

Tenant management

Communication skills

IT skills

Tools

MS Office

Job description

Oscar Underhill Recruitment Solutions Ltd is seeking an experienced Housing Officer for a Dumfries-based role covering Annandale. The position focuses on tenancy management, ASB handling, safeguarding and complex resident support. DBS Enhanced and full UK driving licence are essential.

You will manage housing properties, investigate issues, apply legislation, and work with agencies to sustain tenancies and safe communities across the patch.