Hybrid Client Success Manager – Payments & Onboarding

Crown Agents Bank; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial service provider in Greater London seeks a Client Experience Manager to oversee onboarding, integration, and lifecycle management for payments clients. You will leverage analytical skills to drive client engagement and operational efficiency while collaborating with internal teams. The ideal candidate has 5+ years in client-facing roles with a strong grasp of payment workflows and solutions. This role offers a competitive salary and benefits, including a hybrid working model.

Benefits

Contributory personal pension plan

Life Assurance

Private Medical Insurance

Discretionary Bonus

Competitive Annual Leave

Volunteering Days

Qualifications

• 5+ years’ experience in a client facing role with knowledge of payment flows.
• Proven ability to integrate and support clients across complex financial services.
• Experience with data and analytics to inform operational enhancements.

Responsibilities

• Lead clients through onboarding and integration processes.
• Build long-term client relationships through proactive engagement.
• Collaborate with internal teams to ensure client success.

Skills

Client relationship management

Analytical skills

Communication skills

Project management

Job description

A leading financial service provider in Greater London seeks a Client Experience Manager to oversee onboarding, integration, and lifecycle management for payments clients. You will leverage analytical skills to drive client engagement and operational efficiency while collaborating with internal teams. The ideal candidate has 5+ years in client-facing roles with a strong grasp of payment workflows and solutions. This role offers a competitive salary and benefits, including a hybrid working model.