Hybrid Client-Focused Logistics Coordinator

International Logistics Group; Northampton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

22 days holiday + bank holidays

Birthday leave

Health shield Cash Plan

Life Assurance and pension

Employee recognition awards

Employee Assistance Programme

Maternity and paternity benefits

Job summary

International Logistics Group in the United Kingdom is seeking a Logistics Coordinator to become the trusted day-to-day contact for a portfolio of clients, ensuring outstanding support and proactive communication. You will be the main liaison, building strong client relationships and coordinating with internal teams to deliver a seamless service.

This role requires a proactive, detail-oriented approach and strong communication skills, with occasional travel to customer sites.

Qualifications

• Experience in customer service or client-facing roles is advantageous.
• Ability to build strong client relationships and communicate clearly.
• Proactive, solution-focused approach with multi-priority management.

Responsibilities

• Acting as the main point of contact for client enquiries and day-to-day support.
• Building trusted relationships with clients and becoming their go-to contact.
• Resolving operational issues and keeping clients informed throughout.
• Working with warehouse teams, carriers and internal departments to deliver service.
• Supporting customer calls, meetings and service reviews.
• Monitoring service performance and identifying improvement opportunities.

Skills

Customer service

Communication

Problem solving

Organisation

Attention to detail

Driving licence

Job description

International Logistics Group in the United Kingdom is seeking a Logistics Coordinator to become the trusted day-to-day contact for a portfolio of clients, ensuring outstanding support and proactive communication. You will be the main liaison, building strong client relationships and coordinating with internal teams to deliver a seamless service.

This role requires a proactive, detail-oriented approach and strong communication skills, with occasional travel to customer sites.