Logistics Coordinator — Client-Focused Ops (Hybrid)

ILG (International Logistics Group Ltd); East Grinstead; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Discretionary company bonus scheme

Pension

Healthshield Cash Plan

22 days holiday (plus Bank Holidays)

Employee assistance programme

Cycle to work scheme

Enhanced maternity and paternity pay

Job summary

A leading logistics company in East Grinstead is seeking a Logistics Coordinator to manage client communications and resolve operational issues. The ideal candidate has experience in logistics or client-facing roles, strong problem-solving skills, and the ability to manage multiple priorities. This full-time position offers a range of benefits, including a discretionary bonus scheme and opportunities for hybrid working.

Qualifications

• Proven experience in a logistics, fulfilment or client-facing operational role.
• Confidence in challenging processes and advocating for clients.
• Own transport essential for occasional travel.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Handle day‑to‑day operational issues and troubleshoot problems.
• Collaborate with warehouse teams to ensure smooth service delivery.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Ability to manage multiple priorities

Tools

CRM systems

Ticketing tools

Job description

A leading logistics company in East Grinstead is seeking a Logistics Coordinator to manage client communications and resolve operational issues. The ideal candidate has experience in logistics or client-facing roles, strong problem-solving skills, and the ability to manage multiple priorities. This full-time position offers a range of benefits, including a discretionary bonus scheme and opportunities for hybrid working.