Client-Facing Logistics Coordinator (Hybrid Role)

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discretionary company bonus scheme

Pension

Healthshield Cash Plan

Discount Perks

22 days holiday

Birthday leave

Cycle to work scheme

Enhanced maternity and paternity leave

Job summary

ILG (International Logistics Group Ltd) seeks a Logistics Coordinator in Northampton, UK. This role is pivotal in maintaining client satisfaction, managing operations, and resolving issues. Key responsibilities include handling client enquiries, supporting daily operations, and working with various teams to ensure service delivery. Candidates need strong communication, problem-solving skills, and prior experience in logistics or client operations is highly desirable. You'll also benefit from a hybrid working system after probation, pension plans, and various employee perks.

Qualifications

• Experience in logistics or client-facing operations is desirable.
• Own transport is essential for travel to client sites.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Support daily operations and troubleshoot issues efficiently.
• Work closely with warehouse and carrier teams for smooth service delivery.
• Ensure timely updates and communication through ticketing systems.
• Monitor KPIs and highlight improvement opportunities.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Attention to detail

Ability to manage priorities

Tools

CRM systems

Ticketing tools

Job description

ILG (International Logistics Group Ltd) seeks a Logistics Coordinator in Northampton, UK. This role is pivotal in maintaining client satisfaction, managing operations, and resolving issues. Key responsibilities include handling client enquiries, supporting daily operations, and working with various teams to ensure service delivery. Candidates need strong communication, problem-solving skills, and prior experience in logistics or client operations is highly desirable. You'll also benefit from a hybrid working system after probation, pension plans, and various employee perks.