Client Success Logistics Coordinator

Webrecruit; Hardingstone; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Hybrid working after probation

22 days' holiday + bank holidays

Birthday leave

Healthshield Cash Plan

Life Assurance and pension

Employee recognition awards and social

Employee Assistance Programme

Enhanced maternity and paternity

Training and career progression

Job summary

ILG is seeking a proactive Logistics Coordinator to be the trusted day-to-day contact for a portfolio of clients, delivering outstanding support and seamless service. This role centres on building strong client relationships and coordinating with internal teams to meet high standards.

You will resolve issues, support service reviews and help improve performance while potentially travelling to client sites as required.

Qualifications

• Experience in customer service or client services is preferred.
• Ability to communicate clearly with clients and colleagues at all levels.
• Proactive, solution-focused approach to resolving issues.
• Strong organisational skills to manage multiple priorities.
• Excellent attention to detail in a fast-paced environment.

Responsibilities

• Act as the main point of contact for client enquiries and day-to-day support.
• Build strong, trusted relationships with clients and become their go-to contact.
• Resolve operational issues and keep clients informed throughout.
• Work closely with warehouse teams, carriers and internal departments to deliver excellent service.
• Support customer calls, meetings and service reviews.
• Monitor service performance and identify opportunities for improvement.

Skills

Customer service

Communication

Problem solving

Organisation

Attention to detail

Relationship building

Proactive mindset

Driving licence

Job description

ILG is seeking a proactive Logistics Coordinator to be the trusted day-to-day contact for a portfolio of clients, delivering outstanding support and seamless service. This role centres on building strong client relationships and coordinating with internal teams to meet high standards.

You will resolve issues, support service reviews and help improve performance while potentially travelling to client sites as required.