Client-Driven Logistics Coordinator | Hybrid

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Healthshield Cash Plan

Life Assurance and pension

Employee recognition awards

Employee Assistance Programme

Enhanced maternity and paternity leave

Birthday leave

22 days holiday + bank holidays

Holiday buy/sell option

Job summary

ILG (International Logistics Group Ltd) in the United Kingdom is seeking a Logistics Coordinator to be the trusted day-to-day contact for a portfolio of premium client brands in beauty, fashion and wellbeing. You will deliver outstanding support, proactive communication and a seamless service experience, coordinating with warehouse teams, carriers and internal departments to ensure client satisfaction.

The role emphasizes problem-solving, building lasting relationships and contributing to

Qualifications

• Experience in customer service or client services is advantageous.
• Full UK driving licence and access to your own transport is required.
• Hybrid working after successful probation.

Responsibilities

• Act as the main point of contact for client enquiries and day-to-day support.
• Build trusted relationships with clients and become their go-to contact.
• Resolve operational issues and keep clients informed throughout.
• Coordinate with warehouse teams, carriers and internal departments to deliver excellent service.
• Support customer calls, meetings and service reviews.
• Monitor service performance and identify opportunities for improvement.

Skills

Customer service

Communication

Relationship building

Organisational skills

Job description

ILG (International Logistics Group Ltd) in the United Kingdom is seeking a Logistics Coordinator to be the trusted day-to-day contact for a portfolio of premium client brands in beauty, fashion and wellbeing. You will deliver outstanding support, proactive communication and a seamless service experience, coordinating with warehouse teams, carriers and internal departments to ensure client satisfaction.

The role emphasizes problem-solving, building lasting relationships and contributing to