Hybrid Logistics Coordinator - Client Fulfillment & Support

Webrecruit; East Grinstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working

Pension

Life Assurance

Healthshield Cash Plan

Discount perks

Birthday leave

On-site parking

Employee awards

Social events

Mental health support

Cycle to work

Parental leave

Job summary

ILG is a UK-based premium 3PL delivering best-in-class fulfilment and delivery services. We are seeking a Logistics Coordinator to join our East Grinstead team and provide frontline support to a portfolio of fulfilment clients.

You will handle orders, communicate with clients, and collaborate with Client Services and Warehouse Leaders to ensure smooth contract operation, while also managing billing and ensuring SLA adherence. Strong communication and organisational skills are essential.

Qualifications

• Proven experience in a logistics, fulfilment or client-facing operational role.
• Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility.
• MS Office skills, particularly Excel & Outlook
• Able to demonstrate methodical and organised ways of working particularly in relation to email management.
• Strong communication and interpersonal skills.
• Proven ability to work effectively as part of a team.
• Good standard of written and verbal communications to provide a high standard of service.
• Ability to complete work that requires a high degree of accuracy.

Responsibilities

• Resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments
• Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all queries are actioned in line with client SLA and Standard Operating Procedures
• Work in close liaison with Client Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts
• Managing billing for services provided

Skills

Customer service

Logistics experience

Communication

Teamwork

Attention to detail

English language

Tools

MS Office

Excel

Outlook

Job description

ILG is a UK-based premium 3PL delivering best-in-class fulfilment and delivery services. We are seeking a Logistics Coordinator to join our East Grinstead team and provide frontline support to a portfolio of fulfilment clients.

You will handle orders, communicate with clients, and collaborate with Client Services and Warehouse Leaders to ensure smooth contract operation, while also managing billing and ensuring SLA adherence. Strong communication and organisational skills are essential.