Hybrid Client-Facing Business/Technical Analyst

AWD online; St Albans; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Birthday leave

Job summary

Sagoss Group is seeking a Business Analyst / Technical Business Analyst to be a trusted on-site partner for a major client, translating needs into clear requirements and guiding delivery across two sites.

You’ll work with client stakeholders and Sagoss developers, using SQL and JIRA to refine user stories, specifications and acceptance criteria while supporting agile delivery and account growth.

Qualifications

• Previous business analysis experience in a software or IT-based business, ideally in a client-facing or client-embedded role.
• Experience writing functional and technical specifications, user stories and change requests.
• Strong understanding of software development, code, databases and the software development lifecycle.
• Fluent user of JIRA with experience of Agile ways of working.
• Working knowledge of SQL and relational databases.
• Excellent stakeholder management and communication skills, including with senior and non-technical users.
• Confident, professional approach with the ability to represent Sagoss and handle challenging conversations calmly.
• Strong organisation skills with the ability to manage priorities and deadlines across both locations.
• Live within easy commuting distance of Chelmsford, with a full UK driving licence and the ability to travel to Henley-on-Thames weekly.

Responsibilities

• Represent Sagoss on site, build trusted stakeholder relationships and act as the client’s dedicated day-to-day contact.
• Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release.
• Map processes and data flows, guide the client towards effective solutions and support decisions.
• Link the client and Sagoss developers, clarify requirements, review progress and resolve issues.
• Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs.
• Join sprint planning and backlog refinement in JIRA, keeping work prioritised.
• Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated.
• Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings.
• Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities.
• Keep accurate records while following client site, security and data-handling requirements.

Skills

Business analysis

Agile working

Stakeholder management

Communication skills

SQL

Tools

JIRA

Job description

Sagoss Group is seeking a Business Analyst / Technical Business Analyst to be a trusted on-site partner for a major client, translating needs into clear requirements and guiding delivery across two sites.

You’ll work with client stakeholders and Sagoss developers, using SQL and JIRA to refine user stories, specifications and acceptance criteria while supporting agile delivery and account growth.