Business Analyst / Systems Analyst

Sagoss; Henley-on-Thames; Sur place; GBP 38 000 - 45 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Onsite restaurant

Onsite gym

Résumé du poste

Sagoss is hiring a Business Analyst / Systems Analyst in Henley-on-Thames. This role focuses on turning complex requirements into buildable solutions, working with developers and clients to deliver value.

You will own customer requirements, write specifications, and help shape processes. The position is office-based with potential client-site travel, offering a challenging, collaborative environment within a growing tech group.

Qualifications

• Experience as a Business Analyst in software/IT
• Proven ability to write functional and technical specs, user stories and change requests
• Strong understanding of software development, code, databases and SDLC
• Confident use of JIRA and Agile ways of working
• Proficiency in SQL and relational databases
• Strong client-facing communication and stakeholder management
• Ability to explain technical concepts to non-technical clients
• Excellent organisation and ability to manage multiple priorities

Responsabilités

• Gather requirements and engage clients through workshops
• Analyse requests, map processes and design practical solutions
• Write functional/technical specs, user stories and acceptance criteria
• Work with developers on technical solutions and data validation
• Maintain prioritised backlog in JIRA and track progress
• Support testing, release notes and handover
• Identify improvements to templates, standards and processes
• Collaborate with clients and internal teams, may travel to client sites

Connaissances

BA knowledge

Spec writing

SDLC understanding

JIRA

SQL

Client-facing

Clear explanation of concepts

Project prioritisation

Outils

JIRA

SQL

Description du poste

Business Analyst / Systems Analyst

Join Sagoss, an award-winning technology business where great analysis directly shapes the software clients use. This hands-on opportunity suits an experienced analyst who enjoys solving problems, working closely with developers and turning complex requirements into clear solutions.

If you've also worked in the following roles, we'd also like to hear from you: Technical Business Analyst, Senior Business Analyst, Business Systems Analyst, Requirements Analyst, IT Business Analyst, Technical Analyst, Functional Analyst, Business Process Analyst

Benefits include onsite parking, onsite restaurant and onsite gym

SALARY: £38,000 to £45,000 per annum + Benefits

LOCATION: Henley-on-Thames, Oxfordshire (Office Based)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is a chance to step into a visible, influential position where good analysis has an immediate impact on clients, developers and delivery.

The Business Analyst / Systems Analyst will take real ownership of customer requirements, shaping ideas into practical, buildable solutions and helping projects move forward with clarity and pace.

Working at the heart of a collaborative technology team, the Business Analyst / Systems Analyst will combine client engagement with hands-on technical analysis, JIRA, SQL and process improvement.

The Business Analyst / Systems Analyst will have the freedom to improve how requirements are managed and help shape stronger ways of working across the business.

ABOUT US

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.

DUTIES

Your duties as the Business Analyst / Systems Analyst include:

• Requirements Gathering and Client Engagement: Lead client meetings and workshops, uncover business needs and explain supported, cost-effective solutions clearly
• Analysis and Solution Design: Analyse requests against existing functionality, map processes and data flows, assess impact, risk and effort, and work with developers on practical solutions
• Specifications and Change Requests: Write functional and technical specifications, user stories and acceptance criteria, and manage change requests from initial request through approval, build, testing and release
• Technical Analysis: Read and understand code, database structures and logs sufficiently to discuss solutions and investigate issues, using SQL or similar tools to query and validate data
• JIRA and Prioritisation: Maintain a complete, prioritised backlog, manage timelines across clients and projects, and report progress, risks and blockers
• Testing, Release and Handover: Write test scenarios, support system and user acceptance testing, confirm delivered changes meet specification, and prepare release notes and handover information
• Continuous Improvement: Improve templates, standards and processes, identify recurring client needs and share knowledge across the team
• Client and Team Collaboration: Work closely with developers and internal teams, manage expectations professionally and support occasional travel to client sites

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous Business Analyst experience in a software or IT-based business
• Proven experience writing functional and technical specifications, user stories and change requests
• Strong understanding of software development, code, databases and the software development lifecycle
• Confident daily use of JIRA and experience of Agile ways of working
• Working knowledge of SQL and relational databases
• Strong client-facing communication, active listening, presentation and stakeholder management skills
• Ability to explain technical concepts clearly to non-technical clients
• Strong organisation with the ability to manage multiple clients, priorities and deadlines
• High level of IT literacy, including Microsoft Word, Excel, PowerPoint and Visio or similar

DESIRABLE

• Hands-on programming experience or a background in development, testing or technical support
• Understanding of APIs, integrations and data formats such as REST, JSON and XML
• Experience with SaaS or configurable platforms used by multiple clients
• Expe