Client-Facing Business Analyst | Hybrid Role

Sagoss; Chelmsford, Henley-on-Thames; On-site; GBP 52,000 - 72,000; Full time

Job summary

Sagoss is seeking a Business Analyst / Technical Business Analyst to join a high-profile client partnership, translating business needs into clear requirements and maintaining delivery momentum.

You'll collaborate with client stakeholders and Sagoss developers, crafting user stories, acceptance criteria and testing plans while leveraging SQL and JIRA to drive delivery and quality. The role supports client experience and account growth across two sites in Chelmsford and Henley-on-Thames.

Qualifications

• Experience writing functional and technical specifications, user stories and change requests.
• Strong understanding of software development, code, databases and the software development lifecycle.
• Fluent user of JIRA with experience of Agile ways of working.
• Working knowledge of SQL and relational databases.
• Excellent stakeholder management and communication skills, including with senior and non-technical users.

Responsibilities

• Client Partnership and Presence: Represent Sagoss on site, build trusted stakeholder relationships and act as the client's dedicated day-to-day contact
• Requirements and Change Requests: Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release
• Process and Data Analysis: Map processes and data flows, guide the client towards effective solutions and support decisions
• Development Team Interface: Link the client and Sagoss developers, clarify requirements, review progress and resolve issues
• Technical Investigation: Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs
• Agile Delivery: Join sprint planning and backlog refinement in JIRA, keeping work prioritised
• Client Support and Resolution: Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated
• Testing, Release and Adoption: Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings
• Account Growth and Reporting: Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities
• Records and Standards: Keep accurate records while following client site, security and data-handling requirements

Skills

Requirements writing

Agile

Stakeholder management

Data analysis

SQL

Communication

Client-facing

Tools

JIRA

Job description

Sagoss is seeking a Business Analyst / Technical Business Analyst to join a high-profile client partnership, translating business needs into clear requirements and maintaining delivery momentum.

You'll collaborate with client stakeholders and Sagoss developers, crafting user stories, acceptance criteria and testing plans while leveraging SQL and JIRA to drive delivery and quality. The role supports client experience and account growth across two sites in Chelmsford and Henley-on-Thames.