Business Analyst / Technical Business Analyst

Sagoss; Chelmsford, Henley-on-Thames; On-site; GBP 52,000 - 72,000; Full time

Job summary

Sagoss is seeking a Business Analyst / Technical Business Analyst to join a high-profile client partnership, translating business needs into clear requirements and maintaining delivery momentum.

You'll collaborate with client stakeholders and Sagoss developers, crafting user stories, acceptance criteria and testing plans while leveraging SQL and JIRA to drive delivery and quality. The role supports client experience and account growth across two sites in Chelmsford and Henley-on-Thames.

Qualifications

• Experience writing functional and technical specifications, user stories and change requests.
• Strong understanding of software development, code, databases and the software development lifecycle.
• Fluent user of JIRA with experience of Agile ways of working.
• Working knowledge of SQL and relational databases.
• Excellent stakeholder management and communication skills, including with senior and non-technical users.

Responsibilities

• Client Partnership and Presence: Represent Sagoss on site, build trusted stakeholder relationships and act as the client's dedicated day-to-day contact
• Requirements and Change Requests: Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release
• Process and Data Analysis: Map processes and data flows, guide the client towards effective solutions and support decisions
• Development Team Interface: Link the client and Sagoss developers, clarify requirements, review progress and resolve issues
• Technical Investigation: Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs
• Agile Delivery: Join sprint planning and backlog refinement in JIRA, keeping work prioritised
• Client Support and Resolution: Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated
• Testing, Release and Adoption: Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings
• Account Growth and Reporting: Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities
• Records and Standards: Keep accurate records while following client site, security and data-handling requirements

Skills

Requirements writing

Agile

Stakeholder management

Data analysis

SQL

Communication

Client-facing

Tools

JIRA

Job description

Business Analyst / Technical Business Analyst

Join Sagoss in a high-profile client-facing role where you'll turn business needs into smart software solutions, build trusted relationships and help shape one of the company's most important partnerships.

If you've also worked in the following roles, we'd also like to hear from you: Requirements Analyst, Business Systems Analyst, Systems Analyst, IT Business Analyst, Functional Analyst, Business Applications Analyst, Solutions Analyst, Technical Analyst

Salary: Competitive + Benefits

Location: Working across two sites: 3 days per week at the client's site in Chelmsford, Essex and 2 days per week at Sagoss HQ in Henley-on-Thames, Oxfordshire

Job Type: Full-Time, Permanent

Job Overview

This is a standout opportunity to become a trusted voice at the heart of a major client partnership with an award-winning UK technology business. As Business Analyst / Technical Business Analyst you'll work closely with client stakeholders and Sagoss developers, translating needs into clear requirements and keeping delivery moving.

The Business Analyst / Technical Business Analyst will combine relationship-building with hands-on technical analysis, SQL, JIRA, testing and issue resolution. With influence over client experience, account growth and product delivery, the Business Analyst / Technical Business Analyst will help strengthen an important partnership.

About Us

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.

Duties

• Client Partnership and Presence: Represent Sagoss on site, build trusted stakeholder relationships and act as the client's dedicated day-to-day contact
• Requirements and Change Requests: Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release
• Process and Data Analysis: Map processes and data flows, guide the client towards effective solutions and support decisions
• Development Team Interface: Link the client and Sagoss developers, clarify requirements, review progress and resolve issues
• Technical Investigation: Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs
• Agile Delivery: Join sprint planning and backlog refinement in JIRA, keeping work prioritised
• Client Support and Resolution: Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated
• Testing, Release and Adoption: Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings
• Account Growth and Reporting: Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities
• Records and Standards: Keep accurate records while following client site, security and data-handling requirements

Candidate Requirements

Essential

• Previous business analysis experience in a software or IT-based business, ideally in a client-facing or client-embedded role
• Experience writing functional and technical specifications, user stories and change requests
• Strong understanding of software development, code, databases and the software development lifecycle
• Fluent user of JIRA with experience of Agile ways of working
• Working knowledge of SQL and relational databases
• Excellent stakeholder management and communication skills, including with senior and non-technical users
• Confident, professional approach with the ability to represent Sagoss and handle challenging conversations calmly
• Strong organisation skills with the ability to manage priorities and deadlines across both locations
• Live within easy commuting distance of Chelmsford, with a full UK driving licence and the ability to travel to Henley-on-Thames weekly

Desirable

• Experience working on site with a single large client in a consultancy, managed service or account-embedded environment
• Hands-on programming experienc