Business Analyst / Technical Business Analyst (AWDO-P15374) in St Albans)
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Job summary
Sagoss Group is seeking a Business Analyst / Technical Business Analyst to be a trusted on-site partner for a major client, translating needs into clear requirements and guiding delivery across two sites.
You’ll work with client stakeholders and Sagoss developers, using SQL and JIRA to refine user stories, specifications and acceptance criteria while supporting agile delivery and account growth.
Qualifications
- Previous business analysis experience in a software or IT-based business, ideally in a client-facing or client-embedded role.
- Experience writing functional and technical specifications, user stories and change requests.
- Strong understanding of software development, code, databases and the software development lifecycle.
- Fluent user of JIRA with experience of Agile ways of working.
- Working knowledge of SQL and relational databases.
- Excellent stakeholder management and communication skills, including with senior and non-technical users.
- Confident, professional approach with the ability to represent Sagoss and handle challenging conversations calmly.
- Strong organisation skills with the ability to manage priorities and deadlines across both locations.
- Live within easy commuting distance of Chelmsford, with a full UK driving licence and the ability to travel to Henley-on-Thames weekly.
Responsibilities
- Represent Sagoss on site, build trusted stakeholder relationships and act as the client’s dedicated day-to-day contact.
- Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release.
- Map processes and data flows, guide the client towards effective solutions and support decisions.
- Link the client and Sagoss developers, clarify requirements, review progress and resolve issues.
- Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs.
- Join sprint planning and backlog refinement in JIRA, keeping work prioritised.
- Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated.
- Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings.
- Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities.
- Keep accurate records while following client site, security and data-handling requirements.
Skills
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Job description
Business Analyst / Technical Business Analyst
Join Sagoss in a high-profile client-facing role where you’ll turn business needs into smart software solutions, build trusted relationships and help shape one of the company’s most important partnerships.
If you’ve also worked in the following roles, we’d also like to hear from you: Requirements Analyst, Business Systems Analyst, Systems Analyst, IT Business Analyst, Functional Analyst, Business Applications Analyst, Solutions Analyst, Technical Analyst
SALARY: Competitive + Benefits
LOCATION: Working across two sites: 3 days per week at the client’s site in Chelmsford, Essex and 2 days per week at Sagoss HQ in Henley-on-Thames, Oxfordshire
JOB TYPE: Full-Time, Permanent
This is a standout opportunity to become a trusted voice at the heart of a major client partnership with an award-winning UK technology business.
As Business Analyst / Technical Business Analyst you’ll work closely with client stakeholders and Sagoss developers, translating needs into clear requirements and keeping delivery moving.
The Business Analyst / Technical Business Analyst will combine relationship-building with hands‑on technical analysis, SQL, JIRA, testing and issue resolution.
With influence over client experience, account growth and product delivery, the Business Analyst / Technical Business Analyst will help strengthen an important partnership.
Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.
Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.
Accellerate is a medical market‑access consultancy that helps healthcare technologies and products move successfully through market‑access strategy, regulatory compliance, health economics and related commercial support.
Healthium Clinics is a private, CQC‑registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non‑surgical services in a discreet, patient‑focused setting.
Your duties as the Business Analyst / Technical Business Analyst include:
- Client Partnership and Presence: Represent Sagoss on site, build trusted stakeholder relationships and act as the client’s dedicated day-to-day contact
- Requirements and Change Requests: Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release
- Process and Data Analysis: Map processes and data flows, guide the client towards effective solutions and support decisions
- Development Team Interface: Link the client and Sagoss developers, clarify requirements, review progress and resolve issues
- Technical Investigation: Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs
- Agile Delivery: Join sprint planning and backlog refinement in JIRA, keeping work prioritised
- Client Support and Resolution: Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated
- Testing, Release and Adoption: Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings
- Account Growth and Reporting: Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities
- Records and Standards: Keep accurate records while following client site, security and data‑handling requirements
- Previous business analysis experience in a software or IT‑based business, ideally in a client‑facing or client‑embedded role
- Experience writing functional and technical specifications, user stories and change requests
- Strong understanding of software development, code, databases and the software development lifecycle
- Fluent user of JIRA with experience of Agile ways of working
- Working knowledge of SQL and relational databases
- Excellent stakeholder management and communication skills, including with senior and non‑technical users
- Confident, professional approach with the ability to represent Sagoss and handle challenging conversations calmly
- Strong organisation skills with the ability to manage priorities and deadlines across both locations
- Live within easy commuting distance of Chelmsford, with a full UK driving licence and the ability to travel to Henley-on-Thames weekly
- Experience working on site with a single large client in a consultancy, managed service or account‑embedded environment
- Hands‑on programming experience or a background in development, testing or technical support
- Understanding of APIs, integrations and data formats such as REST, JSON and XML
- Experience in parking, transport, local authority or public sector environments
- Business analysis certification such as BCS or IIBA, or a degree in computing or a related field
- High‑profile role representing Sagoss with a major client
- Direct impact on client success and account growth
- Varied week split between the client site and Sagoss HQ
- Join an award‑winning, product‑led UK technology business
- HQ offices just outside Henley‑on‑Thames with parking, a restaurant and a gym on site
Joining Sagoss means becoming part of an established, award‑winning technology business that is continuing to grow and innovate. We invest in structured onboarding, practical training and ongoing development, giving employees the opportunity to build their expertise, take ownership of their work and progress within the company. Our team works collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public and private‑sector organisations.
Benefits include private medical insurance and birthday leave. Competitive salary, reviewed in line with performance and business needs
JOB REF: AWDO-P15374
This job is being advertised by AWD online on behalf of Sagoss Group
AWD-IN-SPJ
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