Client-Facing Business Analyst: SQL, JIRA & Solutions

Sagoss Group; St Albans; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Birthday leave

Job summary

Sagoss Group is seeking a Business Analyst / Technical Business Analyst to join our high-profile client-facing team in the UK. You will translate business needs into clear requirements, collaborate with Sagoss developers and client stakeholders, and help shape a major partnership.

You’ll blend relationship-building with hands-on technical analysis, covering SQL, JIRA, testing and issue resolution. The role involves travel between Chelmsford and Henley-on-Thames and supports account growth and

Qualifications

• Previous business analysis experience in a software or IT-based business, ideally in a client-facing or client-embedded role.
• Experience writing functional and technical specifications, user stories and change requests.
• Strong understanding of software development, code, databases and the software development lifecycle.
• Fluent user of JIRA with experience of Agile ways of working.
• Working knowledge of SQL and relational databases.
• Excellent stakeholder management and communication skills, including with senior and non-technical users.
• Confident, professional approach with the ability to represent Sagoss and handle challenging conversations calmly.
• Strong organisation skills with the ability to manage priorities and deadlines across both locations.
• Live within easy commuting distance of Chelmsford, with a full UK driving licence and the ability to travel to Henley-on-Thames weekly.

Responsibilities

• Represent Sagoss on site, build trusted stakeholder relationships and act as the client’s dedicated day-to-day contact.
• Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release.
• Map processes and data flows, guide the client towards effective solutions and support decisions.
• Link the client and Sagoss developers, clarify requirements, review progress and resolve issues.
• Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs.
• Join sprint planning and backlog refinement in JIRA, keeping work prioritised.
• Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated.
• Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings.
• Identify growth opportunities, support proposals and business cases, and report priorities, satisfaction, risks and opportunities.

Skills

Requirements Analysis

Stakeholder Management

Agile Methodologies

Client-facing

Tools

JIRA

SQL

Job description

Sagoss Group is seeking a Business Analyst / Technical Business Analyst to join our high-profile client-facing team in the UK. You will translate business needs into clear requirements, collaborate with Sagoss developers and client stakeholders, and help shape a major partnership.

You’ll blend relationship-building with hands-on technical analysis, covering SQL, JIRA, testing and issue resolution. The role involves travel between Chelmsford and Henley-on-Thames and supports account growth and